TOPIC: Utaku Soto / Saved the Day with Great Result

Utaku Soto wrote: Hi Joel and all-

I feel horrible about this situation and especially it coming over the holidays makes it even worse for Foal and anyone that lost an important package. As a quick update, I did send Joel an email to confirm the next steps will be I'm sending him a replacement order with tokens tomorrow as we wait for the "Return to Sender" package (typically take 3 weeks) from USPS.

With this in mind, I will be making some changes to the auctions moving forward:
1.) I will be ending sponsorships for auctions moving forward as I won't be able to take on the liability costs for the merchandise shipped in these auctions.
2.) I will be removing the $6 option on any future auctions and moving to a fully priority mail shipping policy.
3.) I will no longer be holding shipping for combined shipping unless the buyer purchases insurance.
4.) I will no longer be holding preorder auctions for future years to avoid any holiday shipping issues.

My biggest concern is I want to ensure I'm able to provide the level or service that the community deserves from a store, and I'm finding that very difficult these past months due to work and life commitments. The same level of service you would receive from your local gaming store or Trent/Kirk/et al, however as I can not give this a full-time commitment, I can't guarantee that service level you should expect.

Thank you all for your continued support this year and I apologies again for any bad experiences that the community has had with my offerings. I hope everyone had a great Holiday and have a Happy New Year come Sunday!

Matt, I totally understand work and life taking priority over tokens. I've only had great experiences buying tokens from you.

Perhaps you could do combined shipping and/or sponsored auctions if the other party agrees to pay for registered and fully insured USPS mail? Although that does take more time and effort to do, which would take time from life and work commitments.

Utaku Soto wrote: Hi Joel and all-

I feel horrible about this situation and especially it coming over the holidays makes it even worse for Foal and anyone that lost an important package. As a quick update, I did send Joel an email to confirm the next steps will be I'm sending him a replacement order with tokens tomorrow as we wait for the "Return to Sender" package (typically take 3 weeks) from USPS.

With this in mind, I will be making some changes to the auctions moving forward:
1.) I will be ending sponsorships for auctions moving forward as I won't be able to take on the liability costs for the merchandise shipped in these auctions.
2.) I will be removing the $6 option on any future auctions and moving to a fully priority mail shipping policy.
3.) I will no longer be holding shipping for combined shipping unless the buyer purchases insurance.
4.) I will no longer be holding preorder auctions for future years to avoid any holiday shipping issues.

My biggest concern is I want to ensure I'm able to provide the level or service that the community deserves from a store, and I'm finding that very difficult these past months due to work and life commitments. The same level of service you would receive from your local gaming store or Trent/Kirk/et al, however as I can not give this a full-time commitment, I can't guarantee that service level you should expect.

Thank you all for your continued support this year and I apologies again for any bad experiences that the community has had with my offerings. I hope everyone had a great Holiday and have a Happy New Year come Sunday!

Sorry to hear things didn't work so great, Matt. I've always had great luck working with you and appreciate all that you've done for the TD community so far. Wish you and the rest of the token collectors a Happy New Year as well.

Matt, I have only had great interaction with you through trades, auctions, and website purchases. I look forward to buying in the future from you. Stuff happens and I know you have always made it right.

Rob F wrote: I've never had an issue with Utaku in terms of Token transactions. My auction winnings (which weren't cheap) were shipped out on the 23rd and according to USPS are still "in transit arriving late". Whatever that means. A bit concerning, but I have faith the Token God's will see my shipment through.

And just like that the Token God's have come through! Auction Tokens arrived. Thanks Matt!!

Received the order today.

Thank you Utaku for making things right.

Joel

Glad things are resolved

Also, I'd like to chime in that I've had 3 (I think?) deals with Utaku over the last few months, and they've all been smooth. A++

AlanP wrote: Glad things are resolved

Also, I'd like to chime in that I've had 3 (I think?) deals with Utaku over the last few months, and they've all been smooth. A++

+1 & Ditto!!

Christopher Abruscato wrote:

AlanP wrote: Glad things are resolved

Also, I'd like to chime in that I've had 3 (I think?) deals with Utaku over the last few months, and they've all been smooth. A++

+1 & Ditto!!

+2

Rob F wrote:

Christopher Abruscato wrote:

AlanP wrote: Glad things are resolved

Also, I'd like to chime in that I've had 3 (I think?) deals with Utaku over the last few months, and they've all been smooth. A++

+1 & Ditto!!

+2

+3

I have also spent more than I should have with Matt...

Dave Autzen wrote:

Rob F wrote:

Christopher Abruscato wrote:

AlanP wrote: Glad things are resolved

Also, I'd like to chime in that I've had 3 (I think?) deals with Utaku over the last few months, and they've all been smooth. A++

+1 & Ditto!!

+2

+3

I have also spent more than I should have with Matt...

+4

Many many all flawless

Tyraël The Just wrote:

Dave Autzen wrote:

Rob F wrote:

Christopher Abruscato wrote:

AlanP wrote: Glad things are resolved

Also, I'd like to chime in that I've had 3 (I think?) deals with Utaku over the last few months, and they've all been smooth. A++

+1 & Ditto!!

+2

+3

I have also spent more than I should have with Matt...

+4

Many many all flawless

+5, have bought many things from him and sponsored one of his auctions this year. I once had an issue and he took care of it ASAP, so zero complaints from me