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TOPIC: Order Stuck in Cart

Order Stuck in Cart 11 months 9 hours ago #1

I know this happened when I placed my preorder, but had read it was fixed. However, I placed a transmute order yesterday. The order is showing in my history as confirmed (tokens went in the mail today), yet I'm now getting a message at the top of the screen that the items are still in my cart waiting to be checked out. I'll leave them there for now in case you want to look at it, but will probably just go ahead and clear them out later if they're still there. Just wanted to point it out. Thanks.

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Order Stuck in Cart 11 months 7 hours ago #2

Dave wrote: I know this happened when I placed my preorder, but had read it was fixed. However, I placed a transmute order yesterday. The order is showing in my history as confirmed (tokens went in the mail today), yet I'm now getting a message at the top of the screen that the items are still in my cart waiting to be checked out. I'll leave them there for now in case you want to look at it, but will probably just go ahead and clear them out later if they're still there. Just wanted to point it out. Thanks.


We are having issues with the Transmute ordering...sorry. We are on it.
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Order Stuck in Cart 11 months 7 hours ago #3

no worries, but thanks for the reply. It's not a big deal, but just seems to be something that popped up within the last month or two.

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Order Stuck in Cart 11 months 3 hours ago #4

  • NightGod
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I had the same issue and accidently paid the $5 twice. I sent an email about it, but posting here for data points.

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Order Stuck in Cart 10 months 4 weeks ago #5

We are now going to just send you a link to the Token Form -- instead of trying to get it to appear after payment is made. It appears that a recent change at PayPal has made that a problem.

So...in the future...you just have to click on the link at the top of your emailed Receipt to go inside your order details to print the Token Form PDF. Or...you can just go into your Order History, click on that specific order, see the order details and click on the link there.

Thanks for your patience!
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Order Stuck in Cart 10 months 4 weeks ago #6

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Jeff Martin wrote: We are now going to just send you a link to the Token Form -- instead of trying to get it to appear after payment is made. It appears that a recent change at PayPal has made that a problem.

So...in the future...you just have to click on the link at the top of your emailed Receipt to go inside your order details to print the Token Form PDF. Or...you can just go into your Order History, click on that specific order, see the order details and click on the link there.

Thanks for your patience!

Sounds great! Thanks for the timely fix!

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Order Stuck in Cart 10 months 2 weeks ago #7

One should remember to check printer settings before printing transmute forms and labels. Double sided ones don't work so well...
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Order Stuck in Cart 10 months 2 weeks ago #8

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Dave Autzen wrote: One should remember to check printer settings before printing transmute forms and labels. Double sided ones don't work so well...

I wish I could say I don't know what that's like, buuuuuuuuut.......

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Order Stuck in Cart 10 months 2 weeks ago #9

NightGod wrote:

Dave Autzen wrote: One should remember to check printer settings before printing transmute forms and labels. Double sided ones don't work so well...

I wish I could say I don't know what that's like, buuuuuuuuut.......


Worst part is, I had printed a KS PnP earlier in the day, and was actually happy the rules printed that way. When printing the forms for the transmute order I hit print before changing the settings. Of well, most of the slips I already had in the baggies. Only had to edit the slips for the blues transmutes.
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Order Stuck in Cart 10 months 2 weeks ago #10

Dave Autzen wrote: One should remember to check printer settings before printing transmute forms and labels. Double sided ones don't work so well...


And be sure to follow proper packing procedure:

1. Print, fill out forms.
2. Securely seal tokens in box.
3. See forms on desk.
4. Cut open box.
5. Insert forms.
6. Re-secure box.

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Order Stuck in Cart 10 months 2 weeks ago #11

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Matthew Hayward wrote:

Dave Autzen wrote: One should remember to check printer settings before printing transmute forms and labels. Double sided ones don't work so well...


And be sure to follow proper packing procedure:

1. Print, fill out forms.
2. Securely seal tokens in box.
3. See forms on desk.
4. Cut open box.
5. Insert forms.
6. Re-secure box.

I think I have managed to get the form in the box before sealing once....lol.
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Order Stuck in Cart 10 months 2 weeks ago #12

jedibcg banjo number 5 wrote:

Matthew Hayward wrote:

Dave Autzen wrote: One should remember to check printer settings before printing transmute forms and labels. Double sided ones don't work so well...


And be sure to follow proper packing procedure:

1. Print, fill out forms.
2. Securely seal tokens in box.
3. See forms on desk.
4. Cut open box.
5. Insert forms.
6. Re-secure box.

I think I have managed to get the form in the box before sealing once....lol.


This happens on our end, too!
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